Thermoflow's Service Center is online at https://www.thermoflow.com/ServiceCenter.
Before you can use the Service Center you need an account. You do this from the New User link on the Service Center.
To create an account you need to know the Site ID number Thermoflow assigned to your site. If you don't remember your Site ID number, click here for help. You also need a valid email address on your corporate email system. The Service Center will send emails to that account so you need to be able to access that email to finalize your account.
Enter the information requested on the form shown below.
The account information is used to login to the Service Center and also to start the desktop software.
Use your corporate email address for your username. Only addresses on valid, pre-defined, corporate domains are acceptable. The Service Center will communicate with you using this email address, so you'll need to be able to receive email using this account to complete this process and ultimately use the Service Center.
The password field is yours to specify. Passwords must be at least eight characters long. You will use this password for both Service Center access and also to start the software, GT PRO, STEAM PRO, THERMOFLEX, etc.
The Site ID is assigned to your site by Thermoflow. If you don't know your Site ID you can easily find it as described here.
The user account information you enter here will be used by Thermoflow solely for its business with you, the user. This information will not be sold or disclosed to any unrelated party.
The following page is shown upon successful completion of the New User Registration process. The Service Center will immediately send an email to the address you specified. The email will come from email@example.com, so check your spam folder if you don't receive an email in a timely fashion.
The email you receive includes a link back to the Service Center as shown below.
Click that link to activate your account. The following page confirms you've successfully created a Service Center account.
Now that you have a Service Center account, you login using your corporate email address and the password you chose during registration. Upon login, the Service Center displays the Download card for the New Version Manager as shown here. Click the Download link to download the New Version Manager installation program to your computer.
Afterwards, run this file to install the New Version Manager on your computer. You must be logged onto the computer as "Administrator" or as a user automatically treated as an administrator for SETUP programs. At the end of the installation, the program should start automatically. If not, use the Windows Start menu and navigate to "All Programs (All Apps) > Thermoflow > Version Download Manager". Be sure to attach your hardware key because the New Version Manager looks for it at startup.
The New Version Manager looks for any valid Thermoflow key. If one is found, you'll see the following screen. It gives you two ways to connect to the Service Center: (a) directly using this computer when it's online, and (b) indirectly using another computer to connect to the Internet.
If you don't have your key attached, or if the device driver is not installed, you won't see the screen above. Instead you'll see a message indicating the program cannot find the Thermoflow hardware key. Usually this is resolved by attaching the key, or perhaps installing the HASP device driver if this is a new computer.
Now that you've returned to the Service Center using the New Version Manager you have full access to all content the Service Center has to offer for your site. The dashboard shows what you came for near the top, and other information you may find useful below that.
In this case you are visiting the Service Center to retrieve the the latest Version installation, so that's shown first. Click the Download button to download the installer to your computer.
Unzip the installation materials from the file downloaded in the step above. Afterwards, run TFSETUP.exe to start the standard Thermoflow Installation process. Your Site ID and PAC number should be automatically filled in for you.
After installing, when you first start a licensed Thermoflow program, you will be prompted for selecting a 'Personal Files' folder. Then you will be prompted for registering the installation with a dialog box asking you to visit the Service Center where a registration file (titled "TFxx00.txt, with xx being the Version number) can be acquired. Click "This computer is: ON-LINE", and you will connect and login to the Service Center again, where the registration file will be available to download. Download the registration file to the personal files folder you previously specified.
Version 26 was the first Version to use our updated hardware key programming. Installing and registering Version 26 will upgrade your hardware key. It will also update your Version 25 installation if it's found on the same computer. This will enable Version 25 to work with the upgraded hardware key. If you share this key with other users, they must install Version 26 to ensure Versions 25 & 26 work with this upgraded key on their computer. Otherwise, Version 25 will be unable to recognize the upgraded hardware key.
Consequently, multi-user sites that share keys should plan to update to Version 26 collectively. The easiest way to accomplish this is for one user to lead the way by undertaking the process described above, first. Afterwards, share the downloaded Version 26 installer with the other users. Each user will need to create their own Service Center account, but will be able to do so after installing Version 26, during the software registration process.